Good chocolate, horrendous service. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. What the heck is wrong with this company? 636 Godiva Chocolatier reviews. Godiva Chocolatier - 3200 Las Vegas Blvd S, Las Vegas, Nevada 89109 - Rated 4.9 based on 14 Reviews "My favorite Godiva store. I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. Sourced from Trustpilot . Personally I would not pay a pound a bag for the state of them. I placed several orders on Nov. 16th. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. No problemo.  Try one and see for yourself! A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." All rights reserved. Read honest and unbiased product reviews from our users. Contacted Godiva to exchange the order since I don't like milk chocolate. Godiva is a BIG SCAM and WORST Customer Service! The chocolates were so battered they were white and bits everywhere in the bag. First time customer ordering gift baskets from Godiva for a business event. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. I called and they want me to just re-order the items as if nothing happened. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. My gift card number would not work. Find the best companies in Food Manufacturers category: Fannie May and Godiva, Fannie May vs Secret Societys Secrets, Godiva vs Ferrero Rocher  Read through these wonderful client reviews and you'll find that you aren't alone. Godiva Chocolatier (Ngee Ann City) Reviews Basement 2 Takashimaya Department Store , 391 Orchard Road , 238872 Belgian • Desserts • European • Western Consumer Shop Ordered chocolates but it came up with an error. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. Getting ready to purchase my 4th wig! Read honest and unbiased product reviews from our users. What do customers think of Godiva Supplements? To my dismay, they do not deserve that consideration. Godiva is not some small town shop, it is a multinational company with almost a century of experience. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). THERE IS NO CHAT LINE.She told me to "have a good day". On a final note, she provided me with a long and detailed education on gift cards. Additionally, they do no charge shipping cost specially on big orders. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. I contacted Godiva get me a replacement order and they refused. Customer service tried to blame the shipping carriers. If you order from a local store, there is no guarantee of delivery on time. We use cookies to improve your experience on our site and to show you personalised advertising. Ridiculous. I placed order 1003757842 and it took a week to ship. Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). I advised her I would be submitting this as a poor company review online. Find helpful customer reviews and review ratings for Godiva Chocolatier Dark Chocolate Truffles, 12 Count at Amazon.com. They waited an entire week to tell me my order would be 2 weeks late.. If you order from a local store, there is no guarantee of delivery on time. Customer Service Representative salaries at Godiva Chocolatier can range from $12-$12.