Will be escalating to my bank. Wish I checked Trust Pilot first but stupidly became less vigilant during the Christmas hype. It didn’t disappoint and aced our sharpness test. Like so many Joseph Joseph products, the Elevate knives … I have been told that only 30% of flights are leaving Japan. Claim to be a UK company, but address is a drop mailbox. … Ordered a knife before reading the website reviews, website is a massive con. This was fantastic for dicing small but tough root vegetables and is sure to be an important addition to any cook’s knife block. Ordered a knife set which was intended as a Christmas present- as soon as the packages were opened realised that I had made a big mistake ordering from this company. Going via my card company for a chargeback. Thank you for your review. Should have checked this company out/visited Trust Pilot before buying from them as it was a stressful and unpleasant experience. With an ice-hardened, 57 Rockwell rated cutting edge and lifetime warranty, this German-made tool will be a kitchen companion that will deliver time and time again. It makes cutting effortless for amateur cooks and experienced chefs alike and would be an ideal introduction into the world of santoku knives for those looking to buy their first one. I’m beginning to feel that they’ve taken my money and completely conned me. We liked how lightweight this knife was and also that we could pop it into the dishwasher after use. Despite repeated emails they are doing nothing to resolve the issue. Santoku knives are between 5-8” long and chef knives are usually 8-10”. KOI ARTISAN Santoku Chef Knifes - 5 Inch Razor Sharp Blade Santoku Knife, Japanese Kitchen Knives High Carbon Stainless Steel Chef Knife – Stain and Corrosion Resistant 4.7 out of 5 stars … They have no office or stock here. Have no way to contact the company and am overall really disappointed.Having read through the other, similar complaints I am even more angry at this company. According to the reviews that we read, this Orient knife set – which includes a utility blade, paring knife, and a stainless steel knife for chefs – is one of the most impressive on the market. The 56-58 HRC rating means the blade stays sharp for a long time, but it is also easy to work with when the time comes to whet the 15-degree cutting edge. I am very discruntled that this will not be ready to give to my parents at christmas despite ordering them 3 weeks ago. They can also handle almost all ingredients, including meat, fish and vegetables. Happy Shopping. They, as a home cook, said using the knives made them feel like a professional. support@santokuknives.co.uk While we don't offer a huge selection, we do offer some of the most unique knives available online! Pros: clever design, good value; Cons: carousel feels a bit lightweight; Set contains: 3.5in paring knife, 4.5in serrated knife, 5.5in santoku knife, 6.5in chef’s knife, 8in bread knife. Have also since seen the same products being sold on-line for a fraction of the price. There are times when a full-size santoku knife can feel a bit much in the hands when working on more intricate jobs, and this is where this shorter 14cm version comes into its own. Considering that the knives were intended as a birthday present, there are no positive points about my purchase from santokuknives.co.uk. Ordered a JAPANESE SANTOKU CHEFS KNIFE on 22/11/20 as a xmas gift based on good reviews on their website and delivery time of 10 to 15 business days.It is now 23 days since I paid and despite repeated requests for tracking info all I have is a Royal Mail tracking number which has shown as unknown on www17track.net website.In view of the fact that is well past the delivery promise date and it was a gift for xmas it will be a pointless delivery as it is not even in the UK yet.Not sure wether I have been scammed I have certainly been let down.Have raised a dispute with paypal. Even the humble home cook knows this vital piece of equipment can make or break the experience when preparing a dish. We also liked the depth of the blade when slicing sizable chunks of meat and appreciated that we could dice and chop quickly without food sticking to the German steel blade. Looking for a good Santoku? I'll be actively seeking a full refund from these pathetic scammers.Edit EditSo convenient for you as scammers that you've got a pandemic/Brexit to blame. So, when our lovely editor in chief, Jes, … This is a superior quality knife at a reasonable price. Victorinox Fibrox Santoku Knife: Best 6-inch Santoku knife for novices Price: £33 | Buy now from Amazon This 17cm model is similar to the £190 TOG Santoku featured in this round-up, … IndyBest product reviews are unbiased, independent advice you can trust. Covid/younameit is not an excuse for lack of customer updates & services, especially when the products are so expensive. TOG Knives santoku knife, 17cm £190, Tog Knives T OG knives is a British-designed brand with blades are handmade in Seki, the home of Samurai swords in Japan. The final difference between these two kitchen knives is the way that they can be used. On some occasions, we earn revenue if you click the links and buy the products, but we never allow this to bias our coverage. Our first knife review will be on the Mercer Culinary Millennia Santoku Knife. It's now clear that this is not a UK based company. It is also a steal at just over a fiver. The knife is fully forged from a single piece of German steel for excellent strength and the wide scalloped blade nimbly handles even the toughest root vegetables. It has become our tester’s favourite knife for almost all cutting tasks and remains razor sharp even with prolonged heavy use. And, as if that was not enough, the set also comes with a 10-year guarantee. Santoku knives became an overnight sensation in the United States in the early 2000s, when Rachael Ray declared on TV that she loved her Wüsthof model. Cancel and refund my order or i will take things further and involve the authorities about your fake UK addresses. The conventional chef’s knife was typically king in most western kitchens, but – much like our palates’ desire for Asian food – cooks are increasingly looking east. Zelite Infinity 7” Santoku Knife Review This blade is beautiful as well as functional. Growing numbers are discovering the joys of the Japanese santoku knife, and it is not hard to see why. This knife is far more than just a pretty face. Although you may finally receive some products in the post in the future, their quality will almost certainly be compromised. It is a Japanese … Offering a number of features and sleek design, it makes an … But pointless … Just give me my money back, Ordered knives on 30th November, not come as of 18th December..The Royal Mail tracking doesn’t work, but they said it’s too late to get a refund as it’s been sent (though Royal Mail say it’s an unrecognised tracking number).DO NOT ORDER! The immediate visual appeal of this knife is undeniable. Write a review. I cannot believe the positive reviews are genuine and it wouldn't surprise me if it was the company posting the reviews themselves. We love how this knife is a fusion of simple, Scandi style and Japanese cutting power. Furthermore, they only respond to messages around 1am - 10am UK time. Immediately contacted Santokuknives with details and numerous photos of items received, requesting returns information and refund (which required further e-mails/chasing up). Complete and utter shysters who have completely spoiled what should have been a thoughtful present. It is phenomenally sharp, owing to 32 layers of Damascus steel encasing a tough VG10 steel core, and easily cuts through typically challenging ingredients – such as watermelons – with ease. Great product never used a sharper knife and the sharpening stone is really easy to use especially with the guard that comes with itI have the knives on my new kitchen wall everyone says how well they look. Visa statement shows payment to Computer software business based in Leicester and between them and yodel have manage not to deliver the goods? This is also one of the few santoku knives that are dishwasher safe, and it comes with a 25-year guarantee. They love japanese knives and i was excited to buy them some from this company to add to their collection. Therefore, if you’re looking for a single knife to fulfill all your cutting, chopping, slicing, and even carving needs, this could be a good bet! Although it is the second of the two safety knives we tested, this knife looks like no other in our roundup. Top 10 Best Santoku Knife To Buy 2020 Reviews 1 Global 7″ Hollow Ground Santoku Knife G 80 This is one of the best Santoku knives out there. Buyer Beware. Selling cheap knifes and stupid prices. If respecting tradition and attention to detail are important to you, this knife is sure to pique your interest. The result is a unique knife every time, and this is highlighted with the number marking on each one. It also has a full tang, where the blade extends from the tip of the knife through the length of the handle, for extreme robustness and greater balance. We put some of the best tools on the market to the test, with everyone from amateur home cooks to seasoned chefs trying them out with a range of ingredients, including delicate fish, great chunks of meat and some notoriously tough root vegetables. The first difference you’ll probably notice is the size. The Western Style Santoku Knife. All that arrived after six weeks is the cheap knife block and not the expensive knives. This is a beautifully traditional Japanese knife that offers outstanding performance in modern kitchens. Tog’s santoku full-tang knife features a tremendously sharp Japanese steel cutting edge and 10 antimicrobial copper layers give the blade its characteristic orange stripes. This revenue helps us to fund journalism across The Independent. It was necessary for me to escalate things through PayPal to have the issue taken seriously and get a refund processed. I ordered a £89.99 knife set for Christmas for my dad on the 30th November, received no tracking information or order confirmation and have contacted customer services a number of times, they take days to reply and are deliberately unhelpful. A Santoku knife is almost always one of the best cutting tools in both eastern and western kitchens. Boxes also had white labels stuck to the ends (covering bar codes- as if seconds). When you click the "contact us live chat" on their website, 3 stock photos of young, South East Asian women pop up. We liked the soft-touch handle and found it glides beautifully when slicing thanks to a black non-stick coating on the blade that reduces friction. Santoku Knives vs Chef’s Knives. it is even better than the picture. It also seems to be a hair salon called Coach House Hair Boutique. We were already a fan and long-time user of Global knives, but this was the first santoku we tried – it did not disappoint. A new chef's knife from Misen promises the best of both knives, making giant-killer claims about innovative geometry, high-grade steel, a santoku-style blade angle, and free sharpening … The one we tested has a rubber handle, but you can buy a wood … Also Read: Best Carving Knife Reviews And Buying Guide. These powerful, all-purpose tools get their name from their versatility – santoku means “three virtues” and relates to the tasks the knives can perform: slicing, dicing and mincing. You must think people's heads zip up the back. Ordered knives on 29th November, have received sporadic shipping updates which are not linked to any real tracking. I ordered knives and a knife block in early November in plenty of time to arrive for Christmas. Out of all the available brands in the market today, the Mercer brand stands tall with all its products being of … Probably because the entire company is 8-10 hours ahead in a China time zone. All rights reserved. While this is very striking, it is so much more than simply a pretty face. So, all of a sudden it's a whole new set of excuses. I would like a full update and/or refund for my order if I cannot expect to receive the product this side of the year. ! This site is an absolute scam. I am hoping this sight is not a con as I have ordered a few bits, Aweful experience. The set includes a 14cm and an 18cm-knife, and both have a full-tang design, a Rockwell hardness rating of 52±2 and a super sharp stone-ground cutting edge. The reviews are compiled through a mix of expert opinion and real-world testing. Thought I was buying in UK but appears to come from China at twice the price. The blade is rated at 60 HRC in the Rockwell hardness scale, and it made light work of watermelons and butternut squash. The combination of a blue resin and wooden handle and a feather-patterned blade ensure it is a tool you will want to keep out on show in the kitchen. Our tester found the robust and attractive ashwood handle to be especially ergonomic and grippier than plastic alternatives for a safer cut. We may earn commission from some of the retailers, but we never allow this to influence selections, which are formed from real-world and expert advice. What is going on?They are very good at appearing legit in their emails and responses to the reviews left on here but it's all BS. The first product on our list is from Kai and the good part is that you get a lot of options in the Santoku Knife offered by this brand. The Santoku knife is a popular kitchen knife that you will see in many restaurants and food stalls. Got bored so reported it to Barclaycard. A great Santoku knife can set you back hundreds of pounds, but it doesn’t need to – especially if it’s only for home use. Santoku knives … The unique design of this knife is a hybrid between the classic santoku shape and a western chef’s knife, offering the best of both worlds. It does come at a reasonable price that is still over 100 dollars which may be too … TOTAL SCAM!!! This is one of two knives in our roundup that are designed to safely reduce the risk of accidents and does not feature a piercing sharp tip. Don't be fooled like I was.Update: A few days later and I've now been given a DHL tracking reference which doesn't work either! The knife feels solid and is impressively well-engineered. You can trust our independent reviews. Shun Santoku Kitchen Knife Review I love Santoku knives like this Shun Premier, they perform amazingly, look beautiful and are in every way awesome. It feels lightweight, yet possesses the outstanding quality one would expect of a Wusthof knife – which are favoured by leading chefs, including Gordon Ramsay. Santoku is an online supplier of high quality and unique knives, we deliver them straight to your doorstep. but it's obvious I won't get my order any time soon and it won't be a legitimate Japanese knife after reading what other reviewers have been saying.This company provides you with a Royal Mail tracking number that constantly says "unable to confirm status".The postal address on their website is also on 2 other websites with terrible Trust Pilot ratings: covermysofa and gizzmogadgets. Sales shot up, and several knife manufacturers, both Asian and Western, scrambled to create their own versions or promote their models to Americans There is no customer service number or other means of contacting them and they don’t respond to you on Twitter. Once the cook has got the cutting technique down, the santoku knife should almost dance its way through any task – it is an art when performed with flair. The Santoku knife’s sharper angle makes it easier to cut very thin slices of meat and vegetables. © 2020 Trustpilot A/S. My latest knife purchase was from Santoku Knives an I am very happy with it. Read our full mailing list consent terms here. Received poor quality products (boxes smelt of mould and knives looked cheap and damaged in places). I realised that my order information was sent to an old and therefore inactive email address and have asked several times if I they can instead send the tracking information to my correct one and again - NO RESPONSE. Order #5825, Still waiting on my knives 6 weeks later. Want an ad-free experience?Subscribe to Independent Premium. Again, probably because the company is only based in China!This is not a UK based company. The Best Inexpensive Santoku Knife: Victorinox Fibrox Pro. Email address is a re-router in Texas. A square, smooth tip makes it especially unique in terms of design but it easily matches the cutting performance of the other blades we tried. Our tester enjoyed the balance of these knives and particularly loved the shorter of the two. But pointless (excuse the pun) this knife is not, and the precision-ground, high-quality steel blade ensures excellent cutting performance. Shame on me for being fooled by them. Victorinox makes a variety of chef’s knives, and this has one of the highest specs. Johnny, This company is giving me the run-around. Will not be using again. Do not reply to any emails. Santoku knives … This company is a joke. Avoid this company. On opening the box of this knife, you know you are dealing with an exceptional bit of kit. My order number is SK#6859, Brilliant knife really sharp and look good, fantastic price will be back for more, Thank you to the team at Santoku knives for such lovely and beautifully crafted knives! 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